REPLACEMENT AND SHIPPING POLICIES
**No Refunds Available.**
REPLACEMENT
Our policy lasts 3 days. If 3 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items worn prior to damage will NOT be accepted for replacement. Please make sure when opening packages that force is not used, as this can also cause damage to the item. We do not take responsibility of damage to items upon un-packaging. Photo(s) of item(s) are REQUIRED in order to process replacements and credits.
Our policy lasts 3 days. If 3 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items worn prior to damage will NOT be accepted for replacement. Please make sure when opening packages that force is not used, as this can also cause damage to the item. We do not take responsibility of damage to items upon un-packaging. Photo(s) of item(s) are REQUIRED in order to process replacements and credits.
To complete your replacement, we require a receipt or proof of purchase.
SHIPPING
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please note that often times, damages can happen during the shipping process. If this does happen, please email us within 3 days of delivery to rectify and resolve.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please note that often times, damages can happen during the shipping process. If this does happen, please email us within 3 days of delivery to rectify and resolve.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need a replacement for the same item, if still available, send us an email at harmoniscollection630@gmail.com
MISSING ITEMS
If you haven't received items for a previous order, contact us IMMEDIATELY. We will verify the shipping information and tracking information provided. If items have been delivered (verified via tracking information), but still have not arrived, please contact your local post office and/or leasing office. Make sure to check with neighbors as well. If this is a trend in your neighborhood, please plan accordingly for the arrival of your package.
Options for replacement, store credit are available and can be discussed.